FAQ

Q: What’s the difference between a Group Tour and a Private Tour?
A: For the Group Tour you will be sharing the transport, guides and meals with other passengers – this is the option we recommend for those who like a fixed schedule, pre-ordered meals and enjoy meeting other people. They normally have restricted departure dates. The Private Tour is a lot more flexible and better suited to travellers who have particular sights and activities not covered in the Group Tours. You will have private transport and a guide throughout your stay. All our Group Tours are available as a Private Tour for an additional fee.

Q: Does the holiday price include entrance fee’s to all the sights?
A: Yes – all entrance fees are included in the price.

Q: Does the tour include all transfers to/from sights/hotels/airports?
A: Yes – all transfers are included in the price (unless otherwise stated on your itinerary).

Q: Do I need a passport?
A: Yes, you will require a valid passport with blank pages for a visa and at least 6 months remaining from your proposed departure date from China. If your passport is within 6 months of expiry please apply for a renewal.

Q: Do I need a visa?
A: Yes, all foreign visitors to China need to obtain a visa before entering the country. For more details please see our Visa Application Service here.

Q: Do I need travel insurance?
A: Yes, all our travellers will require travel insurance when taking a holiday with us. You can purchase this from us here, or if you have your own arrangements please forward a copy of the policy to us for our records in the event that you need to claim something.

Q: What are the payment terms for deposits and the final balance? 
A: A deposit of £300 is required from each traveller to secure a booking, the outstanding balance should be paid within 8 weeks of departure.

Q: How can I pay?
A: We can accept payments by cash, cheques, debit cards and credit cards. Please note a 2% surcharge applies to credit card payments.

Q: Is my money safe?
A: All holidays and flights show on our website and brochure are ATOL protected. We hold an Air Travel Organisers License granted by the Civil Aviation Authority. Our ATOL number is 9837. In the unlikely event of our insolvency, the CAA will ensure that you are not stranded abroad and will arrange to refund any money you have paid to us for an advance booking. For further information, please visit the ATOL website

Q: Will I receive written confirmation of my booking?
A: Yes, upon receipt of your completed booking form and payment we shall issue you with written confirmation and an ATOL invoice. Will I be protected in the case of external events like volcano ash or airline strikes? Acts of nature, warfare and industrial action is not something we can predict or be liable for. If something happens to alter your plans before departure we shall inform you immediately of possible alternatives. If something occurs while you are abroad our local representative should be on hand to assist.

Q: I already booked the flight myself, can you arrange a land-only tour?
A: Certainly, we have many customers who arrange their own flights and then take a Land-Only tour with us. We would ask you to provide details such as the Airline, Flight Number, Arrival and Departure Times and Dates so we can synchronise with the local guide.

Q: How do I find/contact my local guide? 
A: Upon your arrival in China, the Guide will be waiting for you in the arrivals hall holding up a sign with your name.  For the daily excursions and transfers, the guide will assign a time to meet in the lobby of the hotel.  The guide will provide their contact number for you, in-case you need assistance outside the hours of the sight-seeing activities.
If you booked a holiday without transfers, your local representative will make contact with you at the hotel and leave their contact details for you.

Q: On an overnight train, what are the sleeping conditions?
A: A standard berth sleeps 4 people (4 x single beds) and the bathroom facilities are shared.

Q: On the overnight cruise, what are the cabins like?
A: The cabins will typically be a twin room (2 x single beds) with private bathroom facilities.

Q: If unaccompanied, how will I know what train station to alight from?
A: Your guide who sees you off at the start of the journey will provide an estimated time of arrival on the timetable.  We will ensure that the staff on the train come to remind you when to alight.

Q: What are your booking terms and conditions?
A: Please find our booking terms and conditions here.

Q: Can you send me a brochure in the post?
A: Our brand new 2015 Brochure is now in print, to order your copy please fill in your details here and we shall post a copy to you straight away. Alternatively you can download a PDF version of our brochure here.